At PC Matic, we strive to provide the best possible experience with our products. If you are not fully satisfied with your purchase, our return policy ensures that you can request a refund within the applicable time frame. Please read the following guidelines to understand the terms and conditions for returning PC Matic products.

Refund Eligibility

You are eligible for a refund if:

• You purchased directly from PC Matic: Refunds are only available for purchases made through the official PC Matic website or authorized sales channels. If you purchased through a third-party vendor or retailer, you will need to follow their specific return policies.
• The request is made within 30 days of purchase: You can request a refund within 30 days of the date of your original purchase. After this period, refund requests will not be processed.
• The product is fully functional: If PC Matic is working as intended and meets the technical specifications outlined at the time of purchase, refunds will only be considered for customer dissatisfaction with the product. Refunds will not be granted for technical issues that could have been resolved through customer support assistance.

How to Request a Refund

To initiate a refund, follow these steps:

• Contact PC Matic Customer Support: Submit a refund request through our support portal or via email at [Insert Contact Email]. Be sure to include your order number, the email address associated with the purchase, and a brief explanation of why you are requesting a refund.
• Verification Process: Our customer support team will review your request and verify the eligibility criteria. This process typically takes 3-5 business days.
• Approval or Denial: Once your refund request has been reviewed, we will notify you via email regarding the approval or denial of your refund. If approved, the refund will be processed as outlined below.

Refund Process

If your refund request is approved, the following steps will occur:

• Payment Method: The refund will be issued to the original payment method used at the time of purchase. We do not offer refunds via alternate payment methods.
• Processing Time: Refunds are typically processed within 5-10 business days from the date of approval, depending on your bank or financial institution. You will receive a confirmation email once the refund has been processed.
• Full or Partial Refunds: In most cases, customers are eligible for a full refund of the product price. However, if you have used the product extensively or if technical support services were utilized, PC Matic reserves the right to issue a partial refund based on product usage and support interactions.

Non-Refundable Products

The following products and services are not eligible for refunds:

Gift Cards or Promotional Products: Any purchases made using PC Matic gift cards or promotional offers are non-refundable.

Subscriptions Past 30 Days: If your subscription has been active for more than 30 days, you will not be eligible for a refund for the current billing cycle. However, you may choose to cancel your subscription to avoid future charges.

Third-Party Purchases: If you purchased PC Matic through a third-party vendor, such as an online marketplace or a retail store, you must contact the seller directly to inquire about their return policy.

Canceling a Subscription

If you wish to cancel your PC Matic subscription to prevent future charges, you can do so at any time:

• Log in to Your PC Matic Account: Navigate to your account settings and select the option to manage your subscription.
• Cancel Subscription: Follow the on-screen instructions to cancel your subscription. You will receive a confirmation email upon successful cancellation.
• End of Subscription Period: After cancellation, your subscription will remain active until the end of the current billing cycle. No further charges will be applied, but you will not receive a refund for the remainder of the active subscription period unless it falls within the 30-day refund window.

Contact Information

If you have any questions or need assistance with your return or refund, please contact our customer support team:

Changes to the Return Policy

PC Matic reserves the right to modify or update this return policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of any updates.